Se Habla Español
Local/Int'l: 303.577.7600
Toll-Free: 877.777.9890
reserve@hermesworldwide.com
No company is perfect – however we strive to be with every interaction. We are committed to continually evaluating our operations, vehicles, and chauffeurs to give you confidence you are dealing with a world class company. Should you experience an incident, regardless of fault, we make no excuses; just a concerted effort to resolve it to your satisfaction. We document and evaluate every incident that occurs so we can learn from it and do our part to avoid it in the future.
Some of the Quality Control process we have implemented to ensure a worry-free travel experience are:
- Reservation Read Backs
- Email and Dispatch Confirmations
- Real-Time Chauffeur Communication
- Wake Up Calls
- FAA Flight Integration for Real-Time Adjustments
- Chauffeur Mentoring Program
- Chauffeur Monitoring Program
- Real-Time Vehicle Monitoring via GPS Alerts
Have a service incident you wish to report or suggestion on how we can improve? Please complete our online survey.
